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Frequently asked questions

How long would it take to get to the collection point?


We aim to be there within 1 hour from the time of the booling, although 70% of bookings are collected within 30 minutes. Traffic and time of the day will determine how quick a cinsignment is collected.




How much will it cost?


Prices are based on various aspects including location, mileage and size of vehicle. A small van from Birmingham to Scotland, between 7am - 7pm, sameday time critical, Mon - Fri would cost around £1.10 per mile and London to Scotland would cost around £1.20 per mile. So all quotes are individual, we are alway open to negotiate a price that your happy with.




Will there be a discount for regular clients?


Yes, all regular clients will received a 10% discount.




Will all consignments be insured?


Yes, all consignments are fully covered upto £10'000.




Will other courier companies be used?


Yes, it's sometimes quicker to allocate a booking to a freelance courier that is in the area. All freelance couriers are vetted.




Is there a charge for waiting time?


Yes, first 30 minutes are free, then £5 for every 15 mintues.




Is there a call out fee once job is in progress?


Yes there may be a fee, this depends on a number of criteria; if the job is in progress and if the driver is at the collection point...




What area does the service cover?


We cover all of the UK.





Contact us!

Tel: 01902 631313

Horex Logistics Ltd

West Midlands House

Gipsy Lane

Willenhall

WV13 2HA

© 2018 Horex Logistics Ltd.  All rights reserved. Registered in England No. 11253315