Question 1

1. Privacy Policy

Accepted Answer

Refund Policy
Refunds for transit costs will be made in full, if cancellation is requested no later than 1 Hour before the collection time or in the unlikely event of loss or theft of the goods whilst still the responsibility of the carrier (or their appointed agents).
 
If cancellation is made within 1 hour of the collection time, there may be a £20 - £30 call out fee, which would be deducted from the refund amount.
 
A refund may also be granted should you experience an unreasonable delay or sub-standard quality in the service agreed upon at the time of booking, if these issues are due to negligence by Horex Logistics Ltd (or their appointed carriers or agents).
 
Claims must be submitted within 7 days via either e-mail or post to qualify.

Privacy Policy
If any individually identifiable information is collected by Horex Logistics Ltd it will not be released to any third parties without the individual's prior consent.
What type of information do we collect: We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information: When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information: We collect such Non-personal and Personal Information for the following purposes:
I. To provide and operate the Services;
II. To provide our Users with ongoing customer assistance and technical support;
III. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
IV. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
V. To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information: Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by WorldPay and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors: We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools: It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.
Click here to view which cookies are stored on your site visitors' computer. 
How can our site visitors' withdraw their consent: If you don’t want us to process your data anymore, please contact us at info@horexlogistics.co.uk or by post to:

Horex Logistics Ltd
West Midlands House
Gipsy Lane
Willenhall
WV13 2HA
Privacy policy updates: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
 
Questions and our contact information: If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@horexlogistics.co.uk or by post to:
Horex Logistics Ltd
West Midlands House
Gipsy Lane
Willenhall
WV13 2HA

Question 2

2. Definitions

Accepted Answer

"The Carrier" means Horex Logistics based in Birmingham, unless the context requires otherwise, include any sub-contractor appointed by the Carrier pursuant to Clause 3 below. 
"The Customer" means the person or company who contracts for the services of the Carrier, including any other carrier who gives a Consignment to the Carrier for carriage. 
"The Contract" means the contract of carriage between the Customer and the Carrier, which shall be made subject to these Terms and Conditions. 
"The Consignee" means the person or company to whom the Carrier contracts to deliver the Consignment. 
"The Consignment" means goods in bulk or contained in one parcel, package, container or envelope, as the case may be, or any separate number of parcels, packages, containers or envelopes sent at one time in one load by or for the Customer from one address to one address. For the avoidance of doubt, the expression "goods" shall include papers and documents, other than those expressly excluded in these Terms and Conditions. 
"Dangerous Goods" means dangerous substances as defined in the Road Traffic (Carriage of Dangerous Substances in Packages etc.) Regulations 1992 (and any amendment or replacement thereof), explosives, radioactive substances and any other substance presenting a similar hazard.

Question 3

3. General

Accepted Answer

The Carrier is not a common carrier and accepts at its sole discretion Consignments for carriage only upon that condition and the Terms and Conditions contained herein. Save as may be agreed in writing by a Director of the Carrier, no employee or agent of the Carrier is permitted to alter or vary these Terms and Conditions in any way.

Question 4

4. Authority and Sub-Contracting

Accepted Answer

4.1 The Customer warrants that he is either the owner of the goods in any Consignment or is authorised by such owner to accept these Terms and Conditions on such owner's behalf. 
 
4.2 The Carrier and any other carrier employed by the Carrier may employ the services of any other carrier for the purposes of fulfilling the contract in whole or in part and the name of every such other carrier shall be provided to the Customer upon request. 
 
4.3 The Carrier contracts for itself and (subject to paragraph 4.4) as agent of and trustee for its servants and agents and all other carriers referred to in paragraph 3.2 and such other carriers' servants and agents. 
 
4,4 Notwithstanding paragraph 4.3, the carriage of goods in any Consignment by rail, sea, inland waterway or air is arranged by the Carrier as agent of the Customer and shall be subject to the terms and conditions of the rail, shipping, inland waterway or air carrier contracted to carry the Consignment.

Question 5

5. Dangerous Goods

Accepted Answer

Dangerous Goods must be disclosed by the Customer in advance and if the Carrier agrees to accept them for Carriage they must be classified, packed and labelled in accordance with the statutory regulations for the carriage by road of the substance(s) declared. Transport Emergency Cards ("Tremcards") or information in writing in the manner required by the relevant statutory provisions or by the relevant body authorised by statute to make regulations must be provided by the Customer in respect of each substance and must accompany the Consignment. Unless the Carrier has agreed in writing to the contrary with the Customer.

Question 6

6. Delivery

Accepted Answer

6.1 The Carrier shall not be under any obligation to provide any plant, power or labour required for loading or unloading the Consignment, other than that carried by the vehicle used by the Carrier; 
 
6.2 The Customer warrants that any special equipment required for loading or unloading the Consignment which is not carried by the Carrier's vehicle will be provided or procured by the Customer; 
6.3 The Carrier shall be under no liability whatsoever to the Customer and the Customer shall indemnify and hold harmless the Carrier for any damage, however caused, if the Carrier is instructed to load or unload any goods requiring special equipment if such equipment has not been provided or procured by the Customer.

Question 7

7. Consignment Notes

Accepted Answer

The Carrier shall, if so required, sign a document prepared by the Customer acknowledging receipt of the Consignment but no such document shall be evidence of the condition or of the correctness of the declared nature, quantity or weight of the Consignment at the time it is received by the Carrier.

Question 8

8. Transit

Accepted Answer

8.1 Transit shall commence when the Carrier takes possession of the Consignment, whether at the point of collection or at the Carrier's premises. 
8.2 Transit shall (unless otherwise previously determined) end when the Consignment is tendered at the usual place of delivery at the Consignee's address PROVIDED THAT: 
8.3 If no safe and adequate access or, if applicable, no adequate unloading facilities there exist, then transit shall be deemed to end at the expiry of one hour after notice by telephone of the arrival of the Consignment at the Carrier's premises has been given to the Customer; or 
8.4 When for any other reason whatever a Consignment cannot be delivered or when a Consignment is held by the Carrier to "await order" or upon any like instructions and such instructions are not given or the Consignment is not called for and removed within a reasonable time determined by the Carrier, then transit shall be deemed to end at the expiry of such reasonable time.

Question 9

9. Undelivered or Unclaimed Goods

Accepted Answer

9.1 Where the Carrier is unable for any reason to deliver a Consignment to the Consignee, or when by paragraph 8.2 above transit is deemed to be at an end. If receiver refuses delivery or to pay for delivery, or the consignment is deemed to be unacceptable, or it has been undervalued for customs, purposes, or receiver cannot be reasonably identified or located. 
9.2 Horex Logistics Ltd shall use reasonable efforts to return the consignment to customer at the customer's cost, failing which the consignment may be released, disposed of or sold by Horex Logistics Ltd. Payment or tender of the proceeds after deduction of all proper charges and expenses in relation there to and of all outstanding charges in relation to the carriage and storage of the Consignment shall (without prejudice to any claim or right which the Customer may have against the Carrier otherwise arising under these conditions) discharge the Carrier from all liability in respect of the Consignment. 
9.3 Notwithstanding the generality of paragraph 8.1 above, the Carrier shall use his reasonable endeavours to obtain a reasonable price for the Consignment and the Carrier's power of sale shall not be exercised where the name and address of the Customer or of the Consignee is known unless the Carrier shall use its reasonable endeavours to give notice to the Customer and to the Consignee that the goods will be sold unless within the time specified in such notice, being a reasonable time in the circumstances from the giving of such notice, the goods are taken away or instructions are given for their disposal.

Question 10

10. Carrier's Charges

Accepted Answer

10.1 The Carrier's charges shall be made in accordance with its tariff current at the time of performance of the Contract. Credit facilities may be withdrawn by the Carrier at its absolute discretion at any time and the balance outstanding shall become due immediately on demand. 
10.2 The Carrier's charges shall be payable by the Customer without prejudice to the Carrier's rights against the Consignee or any other person. Without prejudice to the generality of the foregoing, when goods are consigned "carriage forward", the Customer shall not be required to pay such charges unless the Consignee fails to pay after demand has been made by the Carrier for the payment thereof and such demand has not been paid within the time stipulated by the Carrier to the Consignee. 
10.3 Charges shall be payable on the expiry of any time limit notified to the Customer (whether on any invoice or otherwise) or failing such notification 30 days after the relevant invoice and the Carrier shall be entitled to interest at 3% above the base rate of Barclays Bank plc for the time being calculated on a daily basis on all amounts overdue to the Carrier. Any queries as to the correctness of the invoice must be made in writing within fourteen days of issue of the invoice otherwise it will be payable in full. 
10.4 Except where any quotation states otherwise, all quotations given based on a weight charge shall apply to the gross weight of the Consignment. 
10.5 Unless stated otherwise, all charges quoted are exclusive of Value Added Tax. 
10.6 All sums due to the Carrier shall be paid without deduction, set-off or abatement and the Customer shall not withhold or defer any payment on account of any claim or counterclaim and acknowledges that any such claim or counterclaim whatsoever by the Customer against the Carrier must be subject to separate proceedings.

Question 11

11. Liability for Loss and Damage

Accepted Answer

11.1 The Customer shall be deemed to have elected to accept the terms set out in paragraphs 11.2 and 11.3 below unless, before the transit commences, the Customer has agreed in writing that the Carrier shall not be liable for any loss or misdelivery or damage to the Consignment however or whenever caused and whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part of the Carrier. 
11.2 Save where the Customer has made specific arrangements for insurance with the Carrier prior to commencement of transit of the Consignment (as determined in accordance with Clause 11.1), the Carrier shall not be liable for any loss or misdelivery or damage to bullion, money, securities, deeds, bills of exchange, promissory notes, stamps, photographs, documents of title to property, jewellery, precious stones, gold, silver, platinum and other precious metals, non-ferrous metals other than in component form, antiques, watches, furs, drugs, human remains, nuclear fuel or nuclear waste, cassettes, videos, spirits, tobacco (other than raw leaf tobacco) and cigarettes, brittle/fragile/breakable articles or livestock and the Customer shall indemnify and hold harmless the Carrier in respect of any loss or damage caused in respect thereof to any person what so ever. In addition, the Carrier shall not carry any passengers under any circumstances. 
11.3 Circumstances beyond Horex On Time (UK)'s control. The Carrier shall not be liable in respect of any loss or mis-delivery of or damage to any Consignment if the same has arisen from and the Carrier has used reasonable care to minimise the effects of: 
- Acts of God: earthquake, cyclone, storm, flood, fog e.g. 
- Any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not),      civil war, rebellion, insurrection, military or usurped power of confiscation, requisition or          destruction of or damage to property by or under the order of any government or public or    local authority; 
- Seizure or forfeiture under legal process; 
- Act, omission, misstatement or misrepresentation by the Customer or other owner of the      Consignment or by servants or agents of either of them; 
- Inherent liability to wastage in bulk or weight, defect or inherent defect, natural                      deterioration or fragility of the Consignment (notwithstanding that it may be marked                "Fragile"); 
- Insufficient or improper packing; 
- Insufficient labelling or addressing; 
- Riot, civil commotion, strike, lockout, general or partial stoppage or restraint of labour from    whatever cause; 
- The Consignee not taking or accepting delivery within a reasonable time after the                  Consignment has been tendered; 
- Failure or delay in delivery for any reason whatsoever beyond the control of the Carrier. 
4 The Carrier shall not in any circumstances be liable for loss or damage to the Consignment after transit of such goods is deemed to have ended within Clause 7 above, whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default, or other wrong doing on the part of the Carrier.

Question 12

12. Fraud

Accepted Answer

The Carrier shall not in any circumstances be liable in respect of a Consignment where there has been fraud on the part of the Customer or the owner of the Consignment or any part thereof or the servants or agents of either of them in respect of that Consignment, unless the fraud has been contributed to by the complicity of the Carrier or of any servant of the Carrier acting in the course of his employment.

Question 13

13. Limitation of Liability

Accepted Answer

13.1 The liability of the Carrier for loss of or damage to any Consignment shall be limited to a maximum of £10,000 whether such loss or damage was due to the fault or negligence of the Carrier, agents or employees or otherwise. If the Customer wishes to arrange a higher level of liability in respect of any Consignment, then it should apply to the Carrier who may be able to arrange this at an additional charge to the Customer. 
13.2 Where the misdelivery, loss or damage howsoever sustained is in respect of a part only of the Consignment, the Carrier's liability shall be limited to the actual value of that part of the Consignment or where such can not be readily ascertained a sum representing the proportion which the part of the Consignment misdelivered, lost or damaged represents of the total Consignment based on the open market value of the total Consignment. 
13.3 The Carrier shall not in any circumstances be liable for any indirect loss or damage or for loss of profit or for loss of a particular market whether held daily or at intervals. 
13.4 The Carrier shall be entitled to receive written proof of the value of the Consignment damaged or lost and shall be afforded by the Customer a reasonable opportunity to inspect the Consignment when delivery has been effected to the Consignee. 
13.5 The Carrier shall only be liable for loss or damage occurring within the geographical limits of Great Britain. For journeys outside these limits, liability shall be restricted to the amount of cover provided by the international agent or carrier chosen at the Carrier's absolute discretion.

Question 14

14. Time Limits for Claims

Accepted Answer

The Carrier shall not be liable for: 
  -  Loss of a parcel, package, or container or from an unpacked Consignment or for                   damage to a Consignment or any part of a Consignment unless it is advised thereof in           writing otherwise than upon a consignment note or delivery document within 3 days and       the claim giving details of quantum and the circumstances of any loss is made in writing         within 7 days after the termination of transit as determined above; 
  -  Loss or misdelivery or non-delivery of the whole of the Consignment or any separate             parcel, package or container forming part of a Consignment unless the Carrier is advised       of the loss, misdelivery or non-delivery in writing, otherwise than upon a consignment             note or a delivery document within 14 days and the claim giving details of quantum and         the circumstances of any loss is made in writing within 21 days after the commencement       of transit as determined above.

Question 15

15. Indemnity to the Carrier

Accepted Answer

1 The Customer shall indemnify the Carrier against: 
    -  All consequences suffered by the Carrier (including but not limited to claims, demands, proceedings, fines, penalties, damages, costs, expenses and loss of or damage to the carrying vehicle and to other goods carried) of any error, omission, misstatement or               misrepresentation by the Customer or other owner of the Consignment or by any                   servant or agent of either of them, insufficient or improper packaging, labelling or                   addressing of the Consignment or fraud; 
    -  All claims and demands whatsoever by whomsoever made in excess of the liability of           the Carrier under these Terms and Conditions; 
       All losses suffered by and claims made against the Carrier resulting from loss of or                 damage to property caused by or arising out of the carriage by the Carrier of                         Dangerous Goods whether or not declared by the Customer as such; 
    -  All claims made upon the Carrier by H M Customs & Excise in respect of dutiable                 goods consigned in bond whether or not transit has ended or been suspended.

Question 16

16. Lien

Accepted Answer

The Carrier shall have a general lien against the Customer, where the Customer is the owner of the Consignment, for any monies whatever due from the Customer to the Carrier. If such a lien is not satisfied within a reasonable time, the Carrier may at its absolute discretion sell the Consignment or part thereof, as agent for the Customer and apply the proceeds towards monies due and the expenses of the retention, insurance and sale of the Consignment and shall, while accounting to the Customer for any balance remaining, be discharged from all liability whatsoever in respect of the Consignment. Where the Customer is not the owner of the Consignment, the Carrier shall have a particular lien against the said owner, allowing the Carrier to retain possession, but not dispose of, the goods against monies due from the Customer in respect of the Consignment.

Question 17

17. Unreasonable Detention

Accepted Answer

The Customer shall be liable for the cost of unreasonable detention of any vehicle, trailer, or other item of the Carrier, but the rights of the Carrier against any other person shall remain unaffected.

Question 18

18. Impossibility of Performance

Accepted Answer

The Carrier shall be relieved of its obligation to perform a Contract to the extent that performance is prevented by the failure of the Customer, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of the Carrier.

Question 19

19 . Computation of Time

Accepted Answer

In the computation of time, where any period of days provided by these Terms and Conditions is 7 days or less, Saturdays, Sundays and all Bank/Public Holidays shall be excluded.

Question 20

20. Governing Law and Jurisdiction

Accepted Answer

These Terms and Conditions and all Contracts shall be governed by and construed in accordance with the Laws in England and any proceedings in relation thereto shall be subject to the exclusive jurisdiction of the English Courts.

Question 21

21. Refund

Accepted Answer

Refunds for transit costs will be made in full, if cancellation is requested no later than 1 Hour before the collection time or in the unlikely event of loss or theft of the goods whilst still the responsibility of the carrier (or their appointed agents).
 
If cancellation is made within 1 hour of the collection time, there maybe a £20 - £30 call out fee, which would be deducted from the refund amount. 
 
A refund may also be granted should you experience an unreasonable delay or sub standard quality in the service agreed upon at the time of booking, if these issues are due to negligence by Horex Logistics Ltd (or their appointed carriers or agents).
 
Claims must be submitted within 7 days via either e-mail or post to qualify.

Terms & Conditions / FAQs